When the pandemic shut down the business world as we knew it in 2020, business owners everywhere needed to come up with a solution to keep their businesses afloat. Many used whatever programs and solutions they could find to create a “fix” for their workers.
Once workers were allowed to go back to work, managers, and business owners were confronted with employees that wanted to remain remote or at least have a hybrid option for work. After all, they were just as productive at home as they were in the office. This created a need for a more permanent communication solution: enter VoIP phone systems.
What is a VoIP Phone System?
VoIP stands for Voice over Internet Protocol. When a business utilizes a VoIP phone system, they receive their telephony through internet lines instead of traditional phone lines. There are many benefits to using a VoIP phone system. In fact, a VoIP phone system can make a huge difference in your business.
Internet vs. Traditional Lines
When you receive service through the internet, you can access your phone system from anywhere. Your workers are no longer tied to their desks. Many VoIP phone systems come with desktop and mobile device applications, giving your workers even more freedom. This is great news for workers who wanted remote and hybrid options! Now all they need to do to access their work assets is install their VoIP application on their mobile device.
VoIP phone systems are much more reliable than traditional phone lines too. With traditional lines, if your office had a power outage, you were stuck without service until the power came back. That is not the case with an internet-based solution. If the power is out at work, but not at home, you and your workers can log into your mobile app and continue with business as usual.
Features of a VoIP Phone System
The features that are available with VoIP are also beneficial to businesses. Once you make the switch to a VoIP phone system, you can start taking advantage of all the features offered through the solution.
The administrator’s portal in a VoIP phone system will be your best friend. Through the portal, you can customize your solution to fit your unique needs. You can not only set up call rules and customize your menus, but you will also have access to call analytics. This is vital data that can help you make important business decisions.
Messaging has become a key feature to any communications solution. Messaging takes the wait out when workers are trying to collaborate. The instantaneous connection between coworkers not only helps support collaboration, but also builds a great work environment.
Some VoIP Phone Systems even support SMS messaging to clients. This means you can set up and offer loyalty programs through messaging. You can offer these clients special discount codes, information on special sales or early access to events. You can even use SMS messaging to create, schedule, and send reminders for appointments.
The VoIP Phone System for You
Now that you know a few of the great features of a VoIP phone system, you’re in one of two places. You’re either ready to learn more or ready to get started. Pathwayz is here to help you either way! Our highly trained technicians can help answer any questions you may have, and those same technicians can help you quickly and easily implement a VoIP phone system! No matter where you are on your journey, we can help you right away. We are ready and waiting, so give us a call today!