Contact us by phone at:
In Amarillo – 806-350-9000
In Fort Worth – 817-289-2650
Toll free – 888-778-4241
Pathwayz Communications strives to provide the best overall value for your communications and internet spending. As part of this goal, we subscribe the following set of customer service values – we think you will like them.
Email support issues to: support@pathwayz.com
Contact us by phone at:
Amarillo – 806-350-9000
Fort Worth – 817-289-2650
Toll free – 888-778-4241
In the event of an ISDN PRI service outage or if all the channels of the PRI are being used, our Automatic PRI Failover option will automatically route incoming calls to a backup phone number (i.e. – an analog phone line or cell phone) or to a backup voicemail box during the outage period. This gives you the ability to correspond with your customers during an outage instead of being completely cut off until service is restored. Once the PRI channels become available again or service is restored, incoming calls are automatically routed back to the PRI.
Every network has some degree of normal network overhead, which guarantees that you will never be able to use all of the bandwidth of any connection for data. Take as an example 10 Mbit/s Ethernet. Sure, the line may be able to transmit 10,000,000 bits every second, but not all of those bits are data! Some are used to package and address the data – data can’t just be thrown onto the network in raw form. Also, many of those bits are used for general overhead activities, dealing with collisions on transmissions, and so on. There are natural inefficiencies in any networking technology.
Even beyond this, there are other overhead issues. Any network transaction involves a number of different hardware and software layers, and overhead exists at each of them, from the application and operating system down to the hardware. These overheads mean that you generally lose at least 15% of the “rated” connection speed off the top, and sometimes even more. For example, 8 Mbits/s user data throughput on a regular 10 Mbit/s Ethernet network is actually very good. This reduced speed is what is commonly referred to as “Goodput”.
