Email support issues to: support@pathwayz.com
Contact us by phone at:
In Amarillo – 806-350-9000
In Fort Worth – 817-289-2650
Toll free – 888-778-4241
Pathwayz Communications strives to provide the best overall value for your communications and internet spending. As part of this goal, we subscribe the following set of customer service values – we think you will like them.
Email support issues to: support@pathwayz.com
Contact us by phone at:
Amarillo – 806-350-9000
Fort Worth – 817-289-2650
Toll free – 888-778-4241
Incoming calls are transferred to another number.
For Analog subscribers:
For VoIP subscribers:
Turn an everyday phone call into a three-way conversation by adding an additional caller to the line.
How It Works:
Don’t miss important calls because of busy signals. Relax and enjoy calls, knowing Call Waiting will let you know if another caller is trying to reach you.
How It Works:
With Anonymous Call Rejection (ACR / aka Block the Blocker) you can refuse to
receive calls that are blocked from showing on Caller ID displays.
How It Works:
Repeat Call eliminates wasted time and frustration dialing busy numbers.
You’re trying to reach someone and the line is busy again and again.
Instead of dialing the number over and over, let Repeat Call do the dialing.
How It Works:
Activate Call Forwarding even when you are not there (toll charges may apply).
To Activate:
After each step you will receive a confirmation stutter dial-tone:
To Deactivate:
Know who’s calling before you answer the phone. Caller ID service will display, after the first ring, the name and telephone number of the calling party.
If the display shows number only, the name is not available from the calling area. If you receive a call from an area not offering Caller ID, the display will flash “Out of Area” or “Unknown Number”.
To use Caller ID, you must have a display unit or a display telephone.
Caller ID with Call Waiting allows you to manage two calls at once.
When you are already on a call, Caller ID with Call Waiting works in conjunction with Caller ID to let you know who the incoming call is from.
You can then choose if you want to answer the second call or stay on the line with the first caller.
You must also be subscribed to Call Waiting to have this service.
How It Works:
Return Call provides a verbal message indicating the last number that called you including date and time.
How It Works:
Your telephone line uses the “call forward busy” and/or “call forward no answer” feature(s) to send calls to voice mail while you’re either on the phone or if you’re unable to answer a call.
Follow the steps below to set up and personalize your voicemail box:
The Demarc (abbreviation for demarcation point) is the gray box on the outside of your house where the phone line(s) connect to the wiring that is inside the house. When you’re having phone troubles such as no dial-tone, or noises such as static, you can determine where the problem might be coming from yourself by checking your demarc. Checking the demarc yourself will also save time in resolving the problem and may also help to avoid any charges that could apply for having a technician dispatched to your home when the problem is actually caused by something inside the house.
If the problem has cleared up when checked from this point, then the cause may be the wiring inside the house or possibly a malfunctioning phone or device connected to the phone lines such as an alarm system.
Here are some simple steps that you can use to determine if the phone wiring inside your house, or possibly a malfunctioning phone or device such as an alarm system or answering machine is causing your phone problems:
If the problem has cleared up when checked from this point, then the cause may be the wiring inside the house or possibly a malfunctioning phone or device connected to the phone lines such as an alarm system.
All of our PRI, Ethernet, T1, and Bonded DSL connections are monitored 24 hours a day, 7 days a week. If your connection goes down or has intermittent problems, an alarm notification is automatically sent to our entire technical staff, so that they are aware of the problem the moment it happens. This allows our technicians to be ready to troubleshoot and dispatch out quickly to resolve the issue and maximize your connection’s uptime.
In the event of an ISDN PRI service outage or if all the channels of the PRI are being used, our Automatic PRI Failover option will automatically route incoming calls to a backup phone number (i.e. – an analog phone line or cell phone) or to a backup voicemail box during the outage period. This gives you the ability to correspond with your customers during an outage instead of being completely cut off until service is restored. Once the PRI channels become available again or service is restored, incoming calls are automatically routed back to the PRI.
Every network has some degree of normal network overhead, which guarantees that you will never be able to use all of the bandwidth of any connection for data. Take as an example 10 Mbit/s Ethernet. Sure, the line may be able to transmit 10,000,000 bits every second, but not all of those bits are data! Some are used to package and address the data – data can’t just be thrown onto the network in raw form. Also, many of those bits are used for general overhead activities, dealing with collisions on transmissions, and so on. There are natural inefficiencies in any networking technology.
Even beyond this, there are other overhead issues. Any network transaction involves a number of different hardware and software layers, and overhead exists at each of them, from the application and operating system down to the hardware. These overheads mean that you generally lose at least 15% of the “rated” connection speed off the top, and sometimes even more. For example, 8 Mbits/s user data throughput on a regular 10 Mbit/s Ethernet network is actually very good. This reduced speed is what is commonly referred to as “Goodput”.
Voice over IP (VoIP) is a real-time protocol which means that if information is lost or delayed it will result in a noticeable drop in call quality or a complete loss of it. Symptoms of network congestion include garbled audio, dropped calls, and echo. With VoIP over the public Internet your voice traffic and regular internet traffic in your office are sharing the same internet connection. No prioritization of voice traffic over regular traffic is being performed and thus there is the high potential that voice quality could be degraded if there is insufficient bandwidth for both voice and regular traffic. Your router could be configured for Quality of Service (QoS) to distinguish between voice traffic and regular internet traffic and give the voice traffic a higher priority, but this only affects the upload traffic. If other users on your network are downloading data this will cause a noticeable drop in call quality, and a QoS enabled router cannot control this.
Our Hosted service is only delivered over our local network, so it never transverses the public Internet. Using a method called Class of Service (CoS) we can prioritize the voice traffic in both upload and download directions to ensure the highest Quality of Service for your phone calls regardless of your Internet usage.
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