Is Digital Phone Service Reliable? 

business man using digital phone service

Yes, Digital phone service is reliable. However, don’t mix digital phone service with an IP phone or cloud-based phone service. A digital phone service converts analog signals to digital and enables more information to be transferred. 

Disadvantages of Digital Phone Service 

Digital phone service it’s still using a traditional phone line to transmit the call. So, it’s reliable to a certain degree. In the long run, it’s still going to be more expensive to maintain and you’re still paying for long-distance phone calls. Eventually, traditional phone service will be inadequate as the audio quality isn’t nearly as clear and it’s still lacking the features needed to conduct business. 

You might want to consider migrating to a cloud-based phone service which is more reliable and more conducive to the current state of work. 

Cloud-Based Phone: Supports Remote/Hybrid Work 

Businesses are adopting a remote/hybrid work environment rapidly and even with the COVID-19 pandemic waning, businesses are continuing to deploy a remote workforce – at the very least supporting a hybrid of remote and on-site workers. A cloud-based phone enables employees to access the phone system from anywhere there’s an Internet connection. Employees can use their business tools and phone as if they were in the office. 

Cloud-Based Phone: Reliability 

While we’re on reliability, a cloud-based phone service is more reliable than a digital one. In the event of an outage or emergency, your cloud phone will still work, since it’s hosted by the provider. Cloud-based phone service providers have built-in redundancy, so if a server fails, another server kicks into place to pick up the slack. Downtime is limited and you can continue to work, even during an emergency. If your digital phone goes down, you’re going to end up using your mobile phone and you’ll be unable to access any of your contacts or voicemails during any periods of downtime. 

Cloud-Based Phone: Security 

Security is another important factor to consider when it comes to using a cloud-based phone over digital. To ensure the security of the system, providers enable secure systems and protocols. Cloud phone service providers, like Pathwayz, usually incorporate: 

  • SRTP (Secure Real-Time Transport Protocol) 
  • AES (Advanced Encryption Standard) 
  • TLS (Transport Layer Security) 

You can rest assured that cloud phone providers take great measures to secure their networks. 

In addition, it’s important to take the necessary steps to secure your own equipment and network. This includes using strong passwords, regularly updating software and security measures, and protecting your network from unauthorized access. If you take the steps to optimize your connection and security, digital phone service is more reliable than a traditional one. 

Cloud-Based Phone: Scalable 

It takes time to add users and scale a traditional digital phone service. In some instances, upgrades to the hardware are necessary to add more telephone lines to accommodate new employees. It might be difficult to plan for headcount and you might add more employees than originally needed. A cloud-based phone is scalable and accommodates growing businesses. If you need to add users, simply access a web-based portal and within a few clicks, new users are added in minutes, as opposed to days or weeks. A cloud-based system is more flexible and scalable, which allows you to concentrate on your business, as opposed to hardware maintenance. 

Choose Pathwayz for Reliable Cloud-Based Phone Service 

When you work with Pathwayz, you’re working with a cloud phone service provider with over 20 years of experience. Our business service is reliable and can be customized to your needs – no matter how specific. Need to support five users? 5,000 users? Pathwayz has the solution. When you’re ready, contact us today, and let’s get the conversation started on how a cloud-based phone service can enhance your business processes.