The Business Case for Hosted PBX in 2024

Employee using one of the hosted PBX solutions in her office this 2024

With the rise of remote and hybrid work models, businesses continue to seek flexible, cost-effective phone system solutions, and hosted PBX is a great option to explore in 2024 and beyond. Below, you’ll discover what hosted PBX is, how it works, and why now is the time to upgrade. 

What Is Hosted PBX? 

A hosted PBX is a cloud-based phone system that allows you to make and receive calls over the internet. It is hosted by a service provider who takes care of the system’s hardware, software, and maintenance. These systems are often called “cloud PBX systems,” “cloud phones,” or “VoIP phone systems,” but today we’re going to stick with the simpler “hosted PBX.” 

What are the Benefits of Hosted PBX in 2024? 

Hosted PBX systems come with so many benefits for your business this year. Let’s look at a few.  


A hosted PBX is a cost-effective option for several reasons. A service provider hosts and maintains the system virtually, so you don’t have to worry about buying or managing hardware or equipment. You can also easily adjust the number of users and features as your business grows or changes. Using hosted PBX systems can lower costs by half compared to traditional phones.These cost-saving aspects make hosted PBX an attractive option for startups, small businesses, and large enterprises. 

Advanced Features 

With a hosted PBX, you can enjoy many advanced features to enhance your business communication and productivity. For example, you can set up an auto attendant as a virtual receptionist and guide callers to the correct extension or department. Sixty-four percent of businesses believe customers should always have the option to talk to an agent. These advanced features support the availability of your teams for your customers. Call recording features allow you to record and store your phone conversations for quality assurance, training, or compliance. Also, you can host or join conference calls and collaborate with internal and external stakeholders. 


One of the most significant advantages of hosted PBX is its scalability. Businesses can easily add or remove users, extensions, and features as their needs evolve. Whether scaling up due to growth or adapting to changing business requirements, hosted PBX offers unparalleled flexibility. Additionally, accessing the phone system from anywhere, using any device, makes it ideal for remote and hybrid work environments, enabling seamless communication regardless of location. Over 65 percent of remote workers report an increase in productivity and ability to resolve problems faster with hosted phone systems. 


Hosted PBX ensures high-quality and uninterrupted service as providers manage and update the technology in the cloud. With built-in backup and security measures, businesses can rest assured that their data is protected, and downtime is minimized. This reliability is crucial for maintaining business continuity and fostering trust among customers. 


Hosted PBX providers use encryption, firewalls, and other security measures to protect your data and voice traffic from unauthorized access or attacks. You can also set your security policies and permissions for different users and devices. 


Hosted PBX services offer various tools and reports to help you monitor and analyze your call activity, performance, and quality. You can use this data to optimize your communication strategy, identify issues, and improve customer satisfaction. 


Lastly, these services enable your business to customize your phone system to suit your needs and preferences. There are different plans, features, and add-ons, and you can tailor your greetings, menus, extensions, and call flows to choose from, updating your settings is accessible through an online portal or app. 

The Pathwayz Difference  

Pathwayz is an IP phone provider that offers hosted PBX services and fiber internet for businesses of any size. Our hosted PBX phone systems provide a range of features, such as auto-attendants, call routing, voicemail transcription, and collaboration tools so users can access their business line from anywhere, using any device. 

Our competitive pricing, flexible plans, and excellent customer service set us apart. Contact us to learn more about how we can serve you.  

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