Since remote work is here to stay, businesses are looking for ways to keep their teams engaged and on task. A cloud PBX phone system is a fantastic communication tool for achieving this goal. In this post, we’ll explore how cloud PBX can improve remote work and collaboration for your team.
What is Cloud PBX?
Before we get into how a cloud PBX improves remote work, let’s answer, ‘What is a cloud PBX?’. A cloud PBX, or cloud phone system, is a virtual phone system that is hosted in the cloud instead of on-premises. With cloud PBX, all phone calls are made and received over the internet rather than traditional phone lines. The provider hosts the system on servers and data centers instead of PBX hardware.
Cloud PBX systems typically offer a range of features that a traditional phone system can’t. Some of those features include voicemail-to-email, call recording, and automatic call distribution (ACD), just to name a few. Users access these features through a web-based dashboard, mobile app, or desktop client. So essentially, from anywhere.
Now, let’s explore how cloud PBX can improve remote work and collaboration for your team.
Cloud PBX Benefits for Remote Work
Cloud PBX Benefits: Improved Communication
Right out of the gate, one of the most significant benefits of cloud PBX is improved communication among employees. With a cloud phone system, employees can make and receive calls from anywhere if they have an internet connection. This means remote workers can easily stay in touch with their colleagues and clients, regardless of location. No longer are we tied to our desk phones. Your mobile device is a business phone system, and all the features are available.
Smart call routing features ensure the right person answers the phone. This is beneficial for remote teams, as it reduces the likelihood of calls going to voicemail – or being missed altogether.
Cloud PBX Benefits: Increased Productivity
A Cloud PBX can also increase productivity for remote teams. With features such as call recording and voicemail transcription, team members can quickly review important conversations and take notes without having to be on the call. This can be especially helpful for teams that work across different time zones or have team members who need to juggle multiple projects. File-sharing features ensure employees are working on the same file instead of multiple files getting disjointed in the sharing process.
Cloud PBX Benefits: Cost Savings
Another benefit of cloud PBX is cost savings. With a cloud phone system, there is no need to invest in expensive hardware or phone lines. Instead, all phone calls are made and received over the internet, which can significantly reduce telecommunications costs. The provider also pays for hardware maintenance and upgrades.
Additionally, cloud PBX systems typically offer flexible pricing plans, allowing businesses to only pay for the features and users they need. This can be especially helpful for small businesses or startups that are looking to keep costs down. It’s simple to scale, and you won’t get caught with unexpected charges.
Cloud PBX Benefits: Flexibility
A cloud PBX improves remote work with its flexibility. You can work from anywhere there’s an internet connection and easily connect to your phone system. This enables employees to have a better work-life balance.
Pathwayz and Hosted Cloud PBX Benefits
If you want to improve your remote work teams and collaboration, there’s no better time to upgrade to a hosted cloud PBX. Work with the experts at Pathwayz, and we’ll listen to your needs and tailor a solution for you and your business. Contact us today, and let’s discuss how a hosted cloud PBX benefits your business’s collaboration.